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    User experience LH metric

    Using ProTop
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    • N
      NickW last edited by

      Hi all,

      ProTop 319 on Windows 10 with OE 11.7.13 64-bit.

      ProTop is working fine and I see my dashboards in the portal. It has been uploading user experience data for shared memory connections by default, and I'm trying to get it working for localhost as well. I got some errors when I set it up in the scheduler so I undid that and tried to simplify things by just running zippyng.bat from inside a ProEnv shell in my ProTop folder, like this:

      bin\zippyng.bat nick lh 4013

      nick is the friendly name for my local database, real name pms. I can connect to it from the same ProEnv without any errors:

      prowin pms -H localhost -S 4013 -N tcp

      When I run zippyng.bat as shown, it seems to work OK - I get a log\zippyng.nick.lh.log with entries like this:

      28/03/2022 17:59:49.149+11:00 270000
      28/03/2022 18:00:49.789+11:00 190000
      28/03/2022 18:01:50.348+11:00 150000

      ...and there's nothing nasty in log\dbmonitor.log:

      2022/03/28 18:02:58.166+11:00 starting: nick waiting to start yes C:\Garradin\Work\v12.1\app\OE117\db\pms
      2022/03/28 18:02:58.174+11:00 startWaiting, launched: _progres -b -p util\pt3agent.p -pf etc\protop.pf -param nick -T C:\Garradin\Application\ProTop\tmp -basekey "INI" -ininame etc\protop.ini C:\Garradin\Work\v12.1\app\OE117\db\pms -errorstack -clientlog C:\Garradin\Application\ProTop\tmp\pt3agent.nick.debug
      2022/03/28 18:02:58.817+11:00 lgDate: 70/01/01 skipping ahead to: 22/03/28
      2022/03/28 18:02:58.818+11:00 sendAlert( dashboard.protop.com.au, logMessage794, info, "" )

      The LH stats are uploading to the Bogomips dashboard correctly, but I get a tmp\zippyng.nick.lh.err containing these entries:

      The system cannot find the drive specified.
      28/03/2022 17:59:49.087+11:00 Unable to find dbanalys: or pms
      28/03/2022 17:59:49.094+11:00 Creating new flag file: C:\Garradin\Application\ProTop\tmp/zippyng.nick.lh.flg 10488

      There is an up-to-date dbanalys - I did it from inside Protop RT today. Do I need to worry about the error messages?

      TIA
      Nick

      N 1 Reply Last reply Reply Quote 0
      • N
        NickW @NickW last edited by

        Should have mentioned... by adding some debug output to the BAT file, I know the command it is invoking is:

        start /b _progres -b -p util/zippyng.p -db pms -S 4013 -H localhost -param nick.lh -basekey "INI" -ininame etc\protop.ini -pf etc\protop.pf -T C:\Garradin\Application\ProTop\tmp

        I don't have a nick.lh file anywhere. BTW, I have also added zippyng.bat back into the scheduler, and it behaves the same as it does from the command line - the LH stats upload successfully, and I get the errors in tmp\zippyng.nick.lh.err.

        paul 1 Reply Last reply Reply Quote 0
        • paul
          paul administrators @NickW last edited by

          @nickw I have seen this "System cannot find the drive" message before. May be a bug - need to look in our ticketing system.

          There is a new protop 319 that was released this week. I suggest you try that first. Simply run %PROTOP%\bin\pt3upd from ProEnv.

          The DBAnalysis file has to be in %PROTOP\dbanalys and named nick.dba. But if you did it from ProTop RT then it should be fine. That msg may be from before you run DB Analysis.

          The "Creating new flag" is normal. All ProTop processes use a file named %PROTOP%\tmp<something>.flg to signal their existance. The easiest way to stop a ProTop process is to simply remove the associated flg file.

          Paul Koufalis
          White Star Software

          Twitter: @oeDBA (https://twitter.com/oeDBA)
          Subscribe to our Newsletter: http://wss.com/subscribe

          ProTop: The Best OpenEdge Performance, Monitoring and Alerting Tool in the Galaxy!
          http://protop.wss.com

          N 1 Reply Last reply Reply Quote 1
          • N
            NickW @paul last edited by

            Thanks Paul. I updated to to the latest build this morning and I still see the error, but the stats are uploading just fine so I'll ignore it.

            Cheers,
            Nick

            paul 1 Reply Last reply Reply Quote 0
            • paul
              paul administrators @NickW last edited by

              @nickw still getting the dbanalys msg too? Or just the "cannot find drive" msg?

              Can you email to me log\dbmonitor.log and tmp\dbmonitor.debug and err please?

              Paul Koufalis
              White Star Software

              Twitter: @oeDBA (https://twitter.com/oeDBA)
              Subscribe to our Newsletter: http://wss.com/subscribe

              ProTop: The Best OpenEdge Performance, Monitoring and Alerting Tool in the Galaxy!
              http://protop.wss.com

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