<![CDATA[Can't log in to web portal]]>Is there currently an issue with demo.wss.com? When I try to log in I'm returned to the login page, with no error message and the userID and password fields empty.

Also, unrelated, I noticed you're using TLS. I'm not sure if that's new or I just didn't notice when it changed.

]]>https://community.wss.com/topic/12/can-t-log-in-to-web-portalRSS for NodeWed, 15 Jul 2026 22:58:57 GMTTue, 13 Mar 2018 17:40:45 GMT60<![CDATA[Reply to Can't log in to web portal on Sun, 18 Mar 2018 15:18:48 GMT]]>Confirmed. Thanks!

]]>https://community.wss.com/post/80https://community.wss.com/post/80Sun, 18 Mar 2018 15:18:48 GMT<![CDATA[Reply to Can't log in to web portal on Sat, 17 Mar 2018 23:51:54 GMT]]>This looks like it's fixed @Rob-Fitzpatrick

]]>https://community.wss.com/post/79https://community.wss.com/post/79Sat, 17 Mar 2018 23:51:54 GMT<![CDATA[Reply to Can't log in to web portal on Fri, 16 Mar 2018 17:56:03 GMT]]>@jcb Merci Jean-Charles, that works. ☺

]]>https://community.wss.com/post/77https://community.wss.com/post/77Fri, 16 Mar 2018 17:56:03 GMT<![CDATA[Reply to Can't log in to web portal on Thu, 15 Mar 2018 19:36:00 GMT]]>@Rob-Fitzpatrick - We were able to replicate the issue and we are working on it.

Workaround: Instead of using the drop down - please click on 'Home' then select the database of your choice.

]]>https://community.wss.com/post/57https://community.wss.com/post/57Thu, 15 Mar 2018 19:36:00 GMT<![CDATA[Reply to Can't log in to web portal on Thu, 15 Mar 2018 16:56:38 GMT]]>@rob-fitzpatrick Looking into it.

]]>https://community.wss.com/post/56https://community.wss.com/post/56Thu, 15 Mar 2018 16:56:38 GMT<![CDATA[Reply to Can't log in to web portal on Thu, 15 Mar 2018 16:10:09 GMT]]>I had this problem again this morning. I deleted my saved login from Firefox and then logged in again successfully. This took me to the graphs for the first of the two DBs I'm monitoring. When I select the second DB from the drop-down, I get this message in the browser:

"Unauthorized

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required."

I logged out and back in again but I still get this error.

]]>https://community.wss.com/post/55https://community.wss.com/post/55Thu, 15 Mar 2018 16:10:09 GMT<![CDATA[Reply to Can't log in to web portal on Wed, 14 Mar 2018 15:37:38 GMT]]>Messages passing in the night 🙂

]]>https://community.wss.com/post/42https://community.wss.com/post/42Wed, 14 Mar 2018 15:37:38 GMT<![CDATA[Reply to Can't log in to web portal on Wed, 14 Mar 2018 15:37:04 GMT]]>@rob-fitzpatrick - we had a problem yesterday with demo. I'm told that it was fixed and it seems to work for me.

If you are still having problems try clearing your cookies (just the wss.com cookies really need to be cleared).

Yes, we're converting the portals to https. That's been going on for a little while.

]]>https://community.wss.com/post/41https://community.wss.com/post/41Wed, 14 Mar 2018 15:37:04 GMT<![CDATA[Reply to Can't log in to web portal on Wed, 14 Mar 2018 15:34:33 GMT]]>Update: I can log in today.

]]>https://community.wss.com/post/40https://community.wss.com/post/40Wed, 14 Mar 2018 15:34:33 GMT